Question 1

Which areas do you serve?

Accepted Answer

Barrie and Innisfil are our primary focus. Bradford enquiries are welcome with availability confirmed individually; other Simcoe County locations are assessed against travel and approved routes.

Question 2

Can I get an exact price from the website?

Accepted Answer

Website prices are starting amounts. We confirm a tailored quote after reviewing rooms, bathrooms, condition and requested tasks.

Question 3

What is included in regular cleaning?

Accepted Answer

Accessible kitchen/bathroom surfaces, agreed dusting, floors and waste bins; the written quote gives the exact checklist.

Question 4

How is deep cleaning different?

Accepted Answer

It adds agreed detail work and typically requires more time; appliances/cabinet interiors are not included unless quoted.

Question 5

Can I book weekly or biweekly cleaning?

Accepted Answer

Yes, subject to route availability. The first clean is full price, with any repeat adjustment agreed after time is observed.

Question 6

Do you bring supplies?

Accepted Answer

We confirm equipment and products before the appointment; special surfaces or sensitivities must be disclosed in advance.

Question 7

Do you clean inside ovens and refrigerators?

Accepted Answer

Yes as quoted add-ons, from $40 and $45 respectively, subject to condition.

Question 8

Do I need to be home?

Accepted Answer

We agree access and key/security arrangements before scheduling; never send entry codes via public website.

Question 9

How do you handle pets?

Accepted Answer

Please tell us about pets and any access or product considerations before the clean.

Question 10

Do you clean empty homes for moves?

Accepted Answer

Yes, once open for bookings. Share the move date and specific room/appliance scope.

Question 11

Are you insured?

Accepted Answer

We will confirm our insurance status before accepting any paid work. Please ask for verified proof when discussing a booking.

Question 12

How can I report a missed item?

Accepted Answer

Contact us within 48 hours about a task included in your written scope, and we will review it under our limited re-clean policy.

Question 13

Do you clean offices?

Accepted Answer

Selected basic commercial services are planned for a later stage; no commercial services are offered at this time.

Question 14

What happens after I submit a quote request?

Accepted Answer

We review your details and contact you. A cleaning date is not confirmed until the quote is approved and a booking confirmation is sent.

Frequently asked questions

Still have a question?